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Warranty and Returns

Warranty Summary

Onsra provides a 12 month warranty on skateboards and an optional 24 month warranty. Please note that we have to receive a video showing the product problems so that we can process the tech support request. Only video proof can work which is very important for us to figure out the component defects. Due to the expensive cost of electric skateboard shipment, we will first attempt to provide instructions to our customers to fix the board and ship them the necessary components. If this is not possible, the board will need to be shipped to the Onsra USA support center.

Here at ONSRA USA, we warranty our products to be free of manufacturing defects for 360-days from date of purchase. This Limited Warranty does not cover normal wear and tear, wheel, or any damage, failure or loss caused by improper assembly, maintenance, storage or mis-use.

ONSRA USA is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product.

For your records, we recommend you save your original sales receipt with your ONSRA GmbH product manual and write the serial number directly on your product manual for reference.

The Warranty is non-transferable.

What is covered under warranty?

The Limited Warranty covers the deck, trucks, battery, ESC, motors, remote controller, and the charger from any manufacturing defects for 12 months from the date of purchase. The 24 month warranty covers the same items. After your warranty period has ended, you will be charged a service fee. The remote control and lithium battery can be replaced only if they haven’t been disassembled or tampered with. 

What is NOT covered under warranty?

    • Wheels / Bearings / Bushings / Grip Tape are considered wear and tear items and will not be covered.
    • Damage caused by improper use, improper maintenance, or improper storage.
    • Any damage outside of normal use, including impacts, crashing, etc.
    • Damage caused by unauthorized repairs or disassembling of the product.
    • Damage or injury to the rider or other objects caused by the skateboard or it's accessories.
    • Normal battery degradation from use.
    • Motor stall and overweight usage.
    • Irresistible force (fire, flood, earthquake, etc.)
    • Used in a manner other than for recreation or transportation.

Who Pays for Shipping?

If your product is covered under warranty, shipping within the continental US will be free of charge. If it is not covered under the warranty period, the user must pay for shipping. For international orders, customers need to pay for the shipping fee within or not within the warranty period.

We recommend that you ship your ONSRA, insured for the retail value, via US Priority Mail, FedEx, or UPS and keep your tracking number for future reference. ONSRA USA will take responsibility for all packages that are signed for and received at our Returns Facility. Please contact your shipping service for packages that do not make it to our facility. 

**Items sold on OnsraUSA.com that are not the ONSRA brand have their own unique manufacturer’s warranty and the ONSRA warranty does not apply.

 

Returns Summary

We want you to love your ONSRA. If you are having doubts, we want to make it right. You may return most new, unopened, unused items within 10 days of delivery for a full refund minus shipping costs. If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Buyer will be responsible for shipping cost. If it is broken or has small problems when we receive it, we will provide evidence and charge an appropriate service fee because it prohibits us from directly selling the product again. If the item is unused/new but outside of the 10 day window, a 10% return fee is removed from the refund. After 60 days, no product can be returned for a refund.